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	<title>Greener Grass Media</title>
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	<link>http://greenergrassmedia.com</link>
	<description>Visual and social design to grow your business</description>
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		<title>Free Learning</title>
		<link>http://greenergrassmedia.com/free-learning/</link>
		<comments>http://greenergrassmedia.com/free-learning/#comments</comments>
		<pubDate>Thu, 16 May 2013 19:24:20 +0000</pubDate>
		<dc:creator>Paul Merrill</dc:creator>
				<category><![CDATA[Blog]]></category>
		<category><![CDATA[learning]]></category>

		<guid isPermaLink="false">http://greenergrassmedia.com/?p=2063</guid>
		<description><![CDATA[Learning is a discipline we all need to continue pursuing. Time and money have prevented many people from seeking ongoing...]]></description>
				<content:encoded><![CDATA[<p><img class="alignleft size-full wp-image-2065" alt="Harvard free courses" src="http://greenergrassmedia.com/wp-content/uploads/2013/05/harvard.jpg" width="450" height="226" />Learning is a discipline we all need to continue pursuing. Time and money have prevented many people from seeking ongoing quality education. But today, some of the finest learning is now available to everyone with an internet connection and a computer. For free.</p>
<p><a href="http://ocw.mit.edu/index.htm" title="MIT free courses (opens in a new window)"   target="_blank" >MIT</a> offers a very robust set of courses. From cognitive sciences to nuclear engineering, they have you covered. Some background in your chosen field of study will be needed to understand the material. They also offer courses in more than just English.</p>
<p><a href="http://www.learner.org/" title="Annenberg Learner (opens in a new window)"   target="_blank" >Annenberg Learner</a> provides courses for teachers in the arts, foreign language, literature, science, and other traditional areas of study that are part of the average high school curriculum.</p>
<p><a href="http://www.extension.harvard.edu/open-learning-initiative" title="Harvard free courses (opens in a new window)"   target="_blank" >Harvard</a> offers a small set of courses, but each course has a full set of MP3, video, and PDF resources. As you might expect, several of the courses are very intellectually oriented.</p>
<p><a href="http://www.openculture.com/freeonlinecourses" title="Open Culture (opens in a new window)"   target="_blank" >Open Culture</a> links to a very extensive set of resources for you to explore. Icelandic language and automotive design are just the tip of the iceberg.</p>
<p>Have fun!</p>
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		<title>Make your site mobile-friendly</title>
		<link>http://greenergrassmedia.com/make-your-site-mobile-friendly/</link>
		<comments>http://greenergrassmedia.com/make-your-site-mobile-friendly/#comments</comments>
		<pubDate>Thu, 25 Apr 2013 08:01:34 +0000</pubDate>
		<dc:creator>Paul Merrill</dc:creator>
				<category><![CDATA[Blog]]></category>
		<category><![CDATA[mobile websites]]></category>

		<guid isPermaLink="false">http://greenergrassmedia.com/?p=2037</guid>
		<description><![CDATA[More and more websites are being viewed using mobile devices. eDigital Research reported that, &#8220;84% of smartphone owners have used...]]></description>
				<content:encoded><![CDATA[<p>More and more websites are being viewed using mobile devices. <em>eDigital Research</em> reported that, &#8220;84% of smartphone owners have used their devices to browse websites.&#8221; <a href="http://www.edigitalresearch.com/news/item/nid/243999809" title="mCommerce quadruples in just two years (opens in a new window)"   target="_blank" >That report</a> was created almost a year ago, and so that number is only going up.</p>
<p>Not every website is ready for mobile devices. Many tablets will render websites OK, but not all phones do. Most smart phone browsers automatically detect that you&#8217;re visiting the site from a smartphone and will automatically adjust what you see. But not all websites have the capability to work with smart phones.</p>
<p><img class="alignleft size-full wp-image-2053" alt="squarespace-mobilesite" src="http://greenergrassmedia.com/wp-content/uploads/2013/04/squarespace-mobilesite.jpg" width="244" height="428" /><img class="alignleft size-full wp-image-2046" alt="Aer Lingus mobile site" src="http://greenergrassmedia.com/wp-content/uploads/2013/04/aer-lingus-mobile-site-2.jpg" width="244" height="428" /></p>
<p>Here are two examples of websites that have not thought through their mobile strategy.</p>
<p><a href="http://www.squarespace.com/" title="Squarespace (opens in a new window)"   target="_blank" >Squarespace</a>, ironically, is a company that allows you to create your own website. The sites are nice, but the company&#8217;s site <em>totally</em> does not work on smart phones.</p>
<p><a href="http://www.aerlingus.com/" title="Aer Lingus airlines (opens in a new window)"   target="_blank" >Aer Lingus</a> is an airline that is based in Dublin, Ireland. Forcing the user to download an app or click through to a mobile site is not good.</p>
<p><a href="http://www.flyfrontier.com/" title="Frontier Airlines (opens in a new window)"   target="_blank" >Frontier Airlines</a> does a much better job. It&#8217;s not pretty, but on the landing page, you can very easily get what you need.</p>
<p>This post is not intended for embarrassing Squarespace and Aer Lingus but rather to show that even big companies can make mistakes in this area.</p>
<p><em><strong>So what do you do?</strong></em></p>
<p><strong>1. First, load up your business website on a smartphone.</strong> Play around and see how it performs. Borrow a friend&#8217;s iPhone or Android phone to see how it works on both platforms.</p>
<p><strong>2. If you haven&#8217;t got a business site yet, there&#8217;s good news.</strong> Free sites you can create through <a href="http://wordpress.com/" title="WordPress (opens in a new window)"   target="_blank" >WordPress</a> and <a href="http://blogger.com/" title="Blogger (opens in a new window)"   target="_blank" >Google&#8217;s Blogger</a> have built-in adaptability to smartphones. Their free sites have limited capabilities, but you may be able to do what you need with what they offer. If the free sites you can create there won&#8217;t do all you need, <a href="http://greenergrassmedia.com/start-here/" title="Contact Form (opens in a new window)"   target="_blank" >contact me</a>. I can get you going with a good mobile-friendly site.</p>
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		<title>Your Attitude Shines Through</title>
		<link>http://greenergrassmedia.com/your-attitude-shines-through/</link>
		<comments>http://greenergrassmedia.com/your-attitude-shines-through/#comments</comments>
		<pubDate>Mon, 08 Apr 2013 16:39:27 +0000</pubDate>
		<dc:creator>Paul Merrill</dc:creator>
				<category><![CDATA[Blog]]></category>
		<category><![CDATA[content creation]]></category>

		<guid isPermaLink="false">http://greenergrassmedia.com/?p=2024</guid>
		<description><![CDATA[I love car magazines. Automobile is one of the best. Each month, there&#8217;s a column about car design. The writer...]]></description>
				<content:encoded><![CDATA[<p><a href="http://greenergrassmedia.com/wp-content/uploads/2013/04/cumberford.jpg"   ><img class="alignleft size-full wp-image-2027" alt="automobile magazine spread" src="http://greenergrassmedia.com/wp-content/uploads/2013/04/cumberford.jpg" width="460" height="319" /></a>I love car magazines. <a href="http://www.automobilemag.com/" title="Automobile magazine (opens in a new window)"   target="_blank" ><em>Automobile</em></a> is one of the best. Each month, there&#8217;s a column about car design. The writer is a veteran car designer. His opinions are informed by vast experience. But I stopped reading his column a few years ago. His negative and know-it-all tone just got too annoying. Very few cars got his stamp of approval. He has to pick on the minor details of gloriously beautiful cars.</p>
<p>When you are writing as yourself (and not as a company) show that you do not know everything. Even if you are writing as a company, convey the attitude of being open to input. Be positive. Your readers will be much more open to hearing &#8211; and enjoying &#8211; what you have to say. Even when you are writing a negative review, say a few positive things.</p>
<p>If you are explaining something, be aware that not everyone knows all about your topic. Refer them to resources that will help beginners.</p>
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		<title>Time management</title>
		<link>http://greenergrassmedia.com/time-management/</link>
		<comments>http://greenergrassmedia.com/time-management/#comments</comments>
		<pubDate>Mon, 11 Mar 2013 16:41:41 +0000</pubDate>
		<dc:creator>Paul Merrill</dc:creator>
				<category><![CDATA[Blog]]></category>
		<category><![CDATA[time management]]></category>

		<guid isPermaLink="false">http://greenergrassmedia.com/?p=2018</guid>
		<description><![CDATA[Almost everyone I know has too much to do. We are all feeling stressed and overloaded. It&#8217;s just part of...]]></description>
				<content:encoded><![CDATA[<p><a href="http://greenergrassmedia.com/wp-content/uploads/2013/03/clock.jpg"   ><img class="alignleft size-full wp-image-2019" alt="clock on a wall" src="http://greenergrassmedia.com/wp-content/uploads/2013/03/clock.jpg" width="350" height="243" /></a>Almost everyone I know has too much to do. We are all feeling stressed and overloaded. It&#8217;s just part of life today.</p>
<p>There&#8217;s one thing you can do to be more productive in the time you must spend on getting all your work, school and general responsibilities done: Take a break.</p>
<p>The best breaks are a full day long. Leave your normal environment. Do something totally different than what you normally do. Be physical &#8211; if you stretch your body, that will help your mind too.</p>
<p>If you can&#8217;t take a whole day, take two evenings off. But just get a rest.</p>
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		<title>Be careful, be safe.</title>
		<link>http://greenergrassmedia.com/be-careful-be-safe/</link>
		<comments>http://greenergrassmedia.com/be-careful-be-safe/#comments</comments>
		<pubDate>Thu, 07 Feb 2013 16:33:41 +0000</pubDate>
		<dc:creator>Paul Merrill</dc:creator>
				<category><![CDATA[Blog]]></category>
		<category><![CDATA[client safety]]></category>
		<category><![CDATA[website safety]]></category>

		<guid isPermaLink="false">http://greenergrassmedia.com/?p=2001</guid>
		<description><![CDATA[I woke up with a start. The adrenaline was pumping so fast that I was wide awake. I was on...]]></description>
				<content:encoded><![CDATA[<p><a href="http://greenergrassmedia.com/wp-content/uploads/2013/02/wp-login.jpg"   ><img class="alignleft size-full wp-image-2002" alt="WordPress Login Window" src="http://greenergrassmedia.com/wp-content/uploads/2013/02/wp-login.jpg" width="370" height="336" /></a>I woke up with a start. The adrenaline was pumping so fast that I was wide awake.</p>
<p>I was on the phone with a potential client. We talked for a while and she asked me for my website&#8217;s login and password information, so that her coding expert people could assess my abilities. I gave them to her and then asked why she wanted to hire me, if she had coding expert people that she already used.</p>
<p>There was a long pause and the line. went. dead.</p>
<p>I immediately ran to a computer to change my password, and that&#8217;s when I woke up.</p>
<p>- -</p>
<p>So <strong>be careful who you give your passwords to!</strong></p>
<p>By the way, if you&#8217;re thinking of hiring me, I can give you a list of actual human clients who have used me for jobs and who can vouch for my honesty. <a href="http://greenergrassmedia.com/start-here/" title="Contact Form"   >Contact me</a>.</p>
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		<title>A Simple Way to Improve Customer Feelings</title>
		<link>http://greenergrassmedia.com/a-simple-way-to-improve-customer-feelings/</link>
		<comments>http://greenergrassmedia.com/a-simple-way-to-improve-customer-feelings/#comments</comments>
		<pubDate>Fri, 18 Jan 2013 17:05:23 +0000</pubDate>
		<dc:creator>Paul Merrill</dc:creator>
				<category><![CDATA[Blog]]></category>
		<category><![CDATA[customer service]]></category>
		<category><![CDATA[thanks]]></category>

		<guid isPermaLink="false">http://greenergrassmedia.com/?p=1995</guid>
		<description><![CDATA[Say thanks. With a note. During the first week of January, I received a thank you note in the mail...]]></description>
				<content:encoded><![CDATA[<p><img class="alignright size-full wp-image-1996" alt="Thanks note" src="http://greenergrassmedia.com/wp-content/uploads/2013/01/thank-you-note.jpg" width="300" height="220" />Say thanks. With a note.</p>
<p>During the first week of January, I received a thank you note in the mail from my local hardware store. The owner and his wife actually took the time to sign the note by hand. The next time I visited the store, I took the time to thank the owner for thanking me. That little note was another reminder of why that store is so awesome. Real people make real connections with their customers. Staff members are not afraid to take 10 minutes to explain how to fix something, using a dollar plumbing part. But that attention pays off. Later, I&#8217;m not afraid to spend a lot more than one dollar there, as opposed to at one of the big box retailers.</p>
<p><strong>Today,</strong> take the time to write a note by hand, and put it in the mail. Your customer will notice. A hand-written and addressed note will stand out amongst the flood of junk mail.</p>
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		<title>Why be nice?</title>
		<link>http://greenergrassmedia.com/why-be-nice/</link>
		<comments>http://greenergrassmedia.com/why-be-nice/#comments</comments>
		<pubDate>Tue, 08 Jan 2013 22:49:50 +0000</pubDate>
		<dc:creator>Paul Merrill</dc:creator>
				<category><![CDATA[Blog]]></category>
		<category><![CDATA[communication]]></category>

		<guid isPermaLink="false">http://greenergrassmedia.com/?p=1987</guid>
		<description><![CDATA[Recently, I gave some free professional advice to a former colleague. They responded with very sharp words saying they did...]]></description>
				<content:encoded><![CDATA[<p><img class="size-full wp-image-1990 alignright" alt="fire" src="http://greenergrassmedia.com/wp-content/uploads/2013/01/fire.jpg" width="320" height="254" />Recently, I gave some free professional advice to a former colleague. They responded with very sharp words saying they did not want unsolicited advice. My reply was that I would no longer give any advice.</p>
<p>The former colleague&#8217;s sharp words resulted in my future unwillingness to help them. They basically burned their bridges.</p>
<p>As a follow-up, I sent a separate email the next day, apologizing for my quick response. I haven&#8217;t heard back. My initial comment may have been on a bad day for them, but their sharp words really put me off.</p>
<p>The main lesson from this little story is to <strong>be gentle in your responses</strong> to people. You don&#8217;t know when you will need their help in the future. Read your comment or email again <strong>before</strong> you hit the &#8220;send&#8221; button.</p>
<p><em>Image credit: <a href="http://www.flickr.com/photos/vibrantspirit/3036817390/in/photostream/" title="Nick Perla on Flikr"   target="_blank" >Nick Perla on Flikr</a>.</em></p>
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		<title>Twitter Tip</title>
		<link>http://greenergrassmedia.com/twitter-tip/</link>
		<comments>http://greenergrassmedia.com/twitter-tip/#comments</comments>
		<pubDate>Wed, 19 Dec 2012 22:33:09 +0000</pubDate>
		<dc:creator>Paul Merrill</dc:creator>
				<category><![CDATA[Blog]]></category>

		<guid isPermaLink="false">http://greenergrassmedia.com/?p=1981</guid>
		<description><![CDATA[Twitter will be rolling out a feature in the coming months that is worth your time to latch onto&#8230; archiving...]]></description>
				<content:encoded><![CDATA[<p>Twitter will be rolling out a feature in the coming months that is worth your time to latch onto&#8230; archiving your tweets. Twitter gave us <a href="http://blog.twitter.com/2012/12/your-twitter-archive.html" title="Twitter archive"   target="_blank" >details on their blog</a> on December 19th.</p>
<p><strong>This is significant for power Twitter users.</strong> You can recycle tweets you spent a lot of time on, a few years ago. You can also see some that might be worth deleting.</p>
<p>This feature will gradually roll out, so it may not be available for you yet &#8211; but check back in a few weeks (or maybe a month or two), and then you can freely archive.</p>
<p>1. Go to the settings icon in the upper right corner of your Twitter page.</p>
<p>2. If you can do it now, you&#8217;ll see what&#8217;s highlighted below in the red rectangle.</p>
<p><img class="alignleft size-full wp-image-1982" alt="how to archive your twitter" src="http://greenergrassmedia.com/wp-content/uploads/2012/12/twitter-archive.jpg" width="565" height="613" /></p>
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		<title>Stick with the Truth</title>
		<link>http://greenergrassmedia.com/stick-with-the-truth/</link>
		<comments>http://greenergrassmedia.com/stick-with-the-truth/#comments</comments>
		<pubDate>Wed, 05 Dec 2012 20:19:02 +0000</pubDate>
		<dc:creator>Paul Merrill</dc:creator>
				<category><![CDATA[Blog]]></category>
		<category><![CDATA[honesty]]></category>
		<category><![CDATA[integrity]]></category>

		<guid isPermaLink="false">http://greenergrassmedia.com/?p=1975</guid>
		<description><![CDATA[They didn&#8217;t tell the truth. I think they were trying to get some new business for their service department, but...]]></description>
				<content:encoded><![CDATA[<p><img class="alignleft size-full wp-image-1978" title="downward-spiral" src="http://greenergrassmedia.com/wp-content/uploads/2012/12/downward-spiral.jpg" alt="downward spiral" width="300" height="300" />They didn&#8217;t tell the truth. I think they were trying to get some new business for their service department, but it backfired&#8230; a downward spiral of events they did not plan for might result.</p>
<p>I took my car in for an oil change. A &#8220;full inspection&#8221; was part of the deal. They reported that my cabin air filter was clogged and needed replacing. Also, they said my CV boot was cracked.</p>
<p>I took their report to my trusted mechanic. He said that my car does not have a cabin filter. He also said that the CV boot was fine and that a related oil leak the dealer turned up was from another source.</p>
<p>I could pursue legal action against the dealer or resort to similar drastic measures. I just don&#8217;t have the time nor the desire to cause them that much damage. However, I <em>will</em> be taking my complaint online via Google+ Places and Yelp reviews. Perhaps they will see those complaints and make changes in their honesty toward customers. But <em>at least</em> other customers will see their actions and not go there.</p>
<p>The moral of this story is that if you are honest in your dealings with your customers, you won&#8217;t regret it. Sometimes, people are smarter than you. They <em>will</em> find out any little scheme you might try to slip under the radar.</p>
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		<title>Inbox Zero? No.</title>
		<link>http://greenergrassmedia.com/inbox-zero-no/</link>
		<comments>http://greenergrassmedia.com/inbox-zero-no/#comments</comments>
		<pubDate>Mon, 12 Nov 2012 21:22:53 +0000</pubDate>
		<dc:creator>Paul Merrill</dc:creator>
				<category><![CDATA[Blog]]></category>
		<category><![CDATA[Gmail]]></category>

		<guid isPermaLink="false">http://greenergrassmedia.com/?p=1963</guid>
		<description><![CDATA[Why is my Gmail inbox so full? Because I use it for free storage. My main personal email account is...]]></description>
				<content:encoded><![CDATA[<p><img class="alignleft size-full wp-image-1964" title="gmail-1" src="http://greenergrassmedia.com/wp-content/uploads/2012/11/gmail-1.jpg" alt="gmail inbox count" width="320" height="48" />Why is my Gmail inbox so full? Because I use it for free storage.</p>
<p>My main personal email account is Gmail. I have completely enjoyed using it for a long time. My overall experience with Gmail has been so good that I&#8217;d almost invest in Google stock.</p>
<p>The only emails I delete are those with large attachments. If I kept those, I would eventually reach the limit Google has given me. But at my current rate of heading toward full capacity, I&#8217;ll reach there a long <em>long</em> time from now.</p>
<p>Even though I back up my computer in several ways, this extra level of backup has proven useful. If I&#8217;m away from my backup hard drives, I can find a missing email just by connecting to Gmail through the internet.</p>
<p>I do not access my Gmail through their web interface. I use Apple&#8217;s <em>Mail</em>, which provides a <em>much</em> easier way for me to use all my email accounts. (I keep the number of emails in my inbox there <em>much</em> smaller.) For Windows users, I&#8217;d recommend <a href="http://www.mozilla.org/en-US/thunderbird/" title="Mozilla Thunderbird (opens in a new window)"   target="_blank" >Mozilla Thunderbird</a> or <a href="http://www.opera.com/mail/" title="Opera Mail (opens in a new window)"   target="_blank" >Opera Mail</a>.</p>
<p><img class="alignleft size-full wp-image-1967" title="gmail-2" src="http://greenergrassmedia.com/wp-content/uploads/2012/11/gmail-2.jpg" alt="Gmail capacity" width="320" height="74" />If you&#8217;re at a place where you can switch to Gmail for your personal account, I&#8217;d highly recommend you make the move. Remember, it&#8217;s free!</p>
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